Keeping the People Happy: How the Right Crane & Rigging Company Affects Project Success

Whether you’re doing construction, cell site installation, or repair work in NYC, getting the job done on time and on budget is top priority, which means taking steps to avoid unnecessary delays.

One delay you can almost always avoid is neighborhood complaints. You see, it’s the DOB’s job to investigate complaints against open projects, and – if a complaint is determined to be legitimate – a DOB inspector can issue a stop work order at once. is tasked with investigating complaints. You can learn more about the impact Stop Work orders on your project here and here.

Noise & Work Hours: Top Source of Neighborhood Complaints

Noise and work hours are two of the top sources of neighborhood complaints. Of course, there’s no arguing that having a crane in your neighborhood can present inconvenience. As part of the planning process for any lift, certain steps should be identified to decrease the impact of the crane’s presence on neighborhood residents as much as possible, while making sure the project is following DOB regulations.

Three major neighborhood complaints of crane and rigging services are:

• Crane location – especially when cranes block sidewalks or entrances to buildings.
• Construction noise – this speaks for itself.
• Work timing – including work early or late in the day and weekend work.

How Your Crane & Rigging Company Can Keep the Neighborhood Content

Doing things properly won’t always keep the neighbors from complaining, however it will help keep your project on track when DOB investigators show up to see what the complaints are all about.

The first thing you can do is be sure you’ve done all the necessary paperwork for your lift correctly. Crane placement must be in exact accordance with DOB approved drawings. Furthermore, you must obtain variance permits if you plan to have cranes operating during certain hours of the day.

Naturally, the crane and rigging personnel also have a direct impact on supporting neighborhood relationships. This is especially true of workers like pedestrian managers who deal openly with the public. Having skilled, qualified professionals in this role can help keep community relationships pleasant throughout the length of your project. Although it isn’t necessarily likely you’ll avoid every complaint in NYC, proactively managing the situation allows you to keep complaints to a minimum and your project on track!